Return portal is not accessible
The return portal is disabled and not accessible at this time.
To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 7 days of the delivery date.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping, if you use the return label supplied by Zapaka a US$25.00 shipping fee will be deducted from your refund amount.
How soon will I get my refund?
- Your return will be processed with in 5-7 business days once delivered to our facility, you will receive an email receipt once your refund is processed.
- Please allow 4-7 business days for the refund to reflect on your credit card account, your refund may be reflected on your next statement. PayPal refunds should appear within 24 hours.
