SHOPPING BAG

Your cart is empty.

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 7 days of the delivery date.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping, if you use the return label supplied by Zapaka a US$25.00 shipping fee will be deducted from your refund amount.

 

How soon will I get my refund?

  • Your return will be processed with in 5-7 business days once delivered to our facility, you will receive an email receipt once your refund is processed.
  • Please allow 4-7 business days for the refund to reflect on your credit card account, your refund may be reflected on your next statement. PayPal refunds should appear within 24 hours.