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Feel free to visit our FAQ page with any questions you may have.

Zapaka FAQs

If you need to ask for a return : You’ll need to request a return number on this page, click here

♡ We can’t guarantee an item will be back in stock, however, it’s possible to subscribe to the availability notification on the item page and we will contact you if the item comes back in stock !

♡ If your questions are left unanswered, we encourage you to contact us! It will be our pleasure to answer you as quickly as possible.

PRE-SALES: If you are considering a purchase

  • By email at service@zapaka.com We generally answer all emails within 24 hours of receiving them;
  • The phone is unavailable now. We recommend that you use Email or Livechat to contact us, this is the best way to help you when we are online.

AFTER-SALES: If you have already made a purchase

  • For any inquiries regarding pending orders or after sales support, To track your order status and get after-sales support, please login to My Orders and click on your order number. You can review order details and track its status. When you need any help, please contact us via email aftersale@zapaka.com. We normally send our response regarding your request to you within 24 business hours.

Our Warehouse Address:

Tops Dress,Inc.

106 Capitola Drive

Durham

North Carolina 27713

United States

Here are the hours of operation for direct contact with our wonderful Client Services team:

Monday to Friday from 9:00 am to 7:00 pm EST

Saturday : from 9:00 am to 6:00 pm EST
Sunday : from 9:00 am to 6:00 pm EST